Get Help

Nilou

January 16, 2021

You can call the Libre Customer Service when your sensor fails too early or falls off.

  1. Call Libre Customer Service at 855-632-8658
  2. Wait a few seconds and stay on the line
  3. Learn More – Press 1
  4. Training / Technical Support / Sensor Replacement – Press 2
  5. Mobile Apps – Press 3

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Nilou

January 16, 2021

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Nilou

January 16, 2021

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Henrik Berggren

January 16, 2021

We are excited to get you started on a Continuous Glucose Monitor (CGM) and help you begin to understand how your body and glucose levels respond to food, exercise and your lifestyle!

Aimée José, our CDCES, will teach you about how CGM works, help you set it up and get you started using the CGM. Please do schedule an appointment with Aimee within a week to start using your CGM.

To get the most out of your CGM, please complete the following prior to your appointment with Aimée:

As always, if you have any questions please send us a message in the app.

An intro to Dexcom G6

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Nilou

January 9, 2021

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Nilou

January 9, 2021

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Nilou Novin

January 9, 2021

Visits with our RN/CDE (Certified Diabetes Educator) are included in your Steady membership. The only visits that have a copay or cost are visits with our endocrinologist. This will be the same as your specialist copay (sometimes listed on your insurance card).
We can check your copay or cost for your visits ahead of time. Be sure you have sent us pictures of your insurance card and we are happy to let you know the cost.

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Nilou

January 9, 2021

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Nilou

January 16, 2021

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Nilou

January 16, 2021

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Henrik Berggren

January 16, 2021

Scheduling a visit with your doctor or CDE is simple through our mobile app.

  1. Open the Steady app on your phone
  2. Go to the profile tab
  3. Tap the “Schedule a visit” button and follow the steps

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Nilou

January 16, 2021

We use Zoom for our virtual visits, so please download the Zoom app on your phone or computer before your appointment.

Your confirmation email will include a zoom link specific to your Steady provider to join at the time of visit.

Please make sure you’re in a quiet, comfortable place with reliable WiFi for your visit.

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Nilou

January 16, 2021

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Nilou

January 16, 2021

Once you’ve had your first visit, gotten your continuous glucose monitor (CGM), and shared your CGM data (and pump data, if applicable) with us, it’s time to start a tracking period! You can do so by clicking on the “Home” button on the bottom left of the toolbar and then clicking “Start a Tracking Period”. For 7 days, you’ll track food, drink, exercise, and insulin, add notes for the things you are curious or have questions about, and then schedule a tracking review visit for two weeks after the first day of your tracking period.

Please log your events ONLY in the Steady app. DO NOT log in Libre or Dexcom apps.

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Nilou

January 16, 2021

During your 7 day tracking period, you’ll track food, drink, exercise, insulin, and add any notes for the things you are curious or have questions about.

Please log your events ONLY in the Steady app. DO NOT log in Libre or Dexcom apps.

First, click “Start Tracking Period”

 

 

Then, “Start Tracking”

 

To log Food & Drink:

  • Click on “Food & Drink”

 

  • Take a picture of your meal or drink by clicking in the white camera button

 

  • Add any notes with the picture
  • Click “Log Food & Drink”

 

To log Exercise, Insulin, or Notes:

  • Click on one of the above
  • Add in your text
  • Click “Log Exercise”, “Log Insulin”, or “Log Note”

 

You can view your logged events by clicking on “Profile” on the bottom right of the toolbar and they will all be listed under “Logbook”. You can click “View All” to the right to view the full list of your logged events.

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Henrik Berggren

January 16, 2021

Sharing data from your Dexcom CGM to Steady is easy,  just connect your Dexcom account under settings in the Steady app. Here is a step by step guide:

  1. Open the Steady Health mobile app
  2. Go to your profile, scroll down and tap on settings
  3. If the slider that says “Link to Dexcom” is not green it means that you haven’t connected yet
  4. Tap on the slider and you’ll be taken to a Dexcom login page
  5. Log in with your Dexcom username and password
  6. Return to Steady and you should see the slider turn green

 

I have connected my account but it still does not work

The most common issue is that you did not connect the right account. Start by opening your Dexcom app on your phone go to Settings > Account and make sure you use the same username to connect to Dexcom in the Steady app.

 

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Henrik Berggren

January 16, 2021

Steady can automatically log injection events from your InPen. We do this by connecting both the Steady app and the InPen app to Apple Health, here’s a step by step guide

Connect the InPen to Apple Health

  1. Open the InPen App
  2. Tap Settings
  3. Tap Connections
  4. Tap Apple Health
  5. Tap Connect to Health
  6. Tap Turn All Categories On
  7. Tap Allow in the upper right corner

Connect the Steady app to Apple Health

  1. Open the Steady app
  2. Go to your profile, scroll down and tap on settings
  3. Tap Link to Apple Health
  4. Tap Turn All Categories On
  5. Tap Allow in the upper right corner

 

 

I have done the steps above but it still doesn’t seem to work

Here is what you can do to verify that data from the InPen shows up in Apple Health

  1. Open the Health App on your phone
  2. Tap on Browse and search for Insulin Delivery
  3. Tap on Insulin Delivery
  4. Scroll down and tap on Show All Data
  5. If you see entries with the InPen app it works

Here is what you can do to verify that Steady has access to Health

  1. Open the Health App on your phone
  2. Tap on Browse and search for Insulin Delivery
  3. Tap on Insulin Delivery
  4. Scroll down and tap on Data Sources & Access
  5. Make sure that Steady is visible under “Apps Allowed to Read Data”
  6. Also make sure that the slider for Steady is green

If you verify these two things the connection is working.

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Henrik Berggren

January 16, 2021

Through Apple Health you can automatically share data like insulin delivery, steps and workouts. If you have an iPhone we recommend you to connect Apple Health as it helps you get even more value out of Steady

  1. Open the Steady app
  2. Go to your profile, scroll down and tap on settings
  3. Tap Link to Apple Health
  4. Tap Turn All Categories On
  5. Tap Allow in the upper right corner

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Henrik Berggren

January 16, 2021

If you’re looking for help on uploading data from your Libre Receiver, go here

If you are using the Freestyle Libre system you need to connect with the Steady Health clinic in their app to share your data. Here is a step by step guide:

  1. Download the Freestyle LibreLink app on your phone from the Apple or Google app store
  2. Open the LibreLink app on your phone
  3. Click on Menu (directly above Reminders)
  4. Click on Connected Apps
  5. Click on Connect next to LibreView
  6. Click on Connect a Practice
  7. Enter our Practice ID “SteadyHealth” in the field provided and click the Add button.

Steady Health Practice ID: SteadyHealth

Please message your Care Team in the app when you’ve finished these steps.

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Henrik Berggren

January 16, 2021

If you’re using the Freestyle Libre and have a separate receiver to scan your sensor you’ll need to manually upload data to LibreView for us to get access to it. Here is more information about installation of the software and how to upload the data.

After uploading, make sure you have set up data sharing with Steady Health. A guide on how to set it up is here.

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Henrik Berggren

January 16, 2021

If you are using Nightscout to have access to your blood sugar data online you can easily connect it to Steady. This is especially helpful if you are on Loop, OpenAPS or other DIY loop systems. Here is a step by step guide:

  1. Go to your Nightscout app in a browser
  2. Copy the URL from the bar at the top
  3. Send it in a message to us saying that it’s your Nightscout URL

 

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Nilou

January 16, 2021

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Henrik Berggren

January 16, 2021

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Henrik Berggren

January 16, 2021

For most pumps we use Tidepool to get access to your data. To set up an account you can follow this step by step guide.

 

I’m on a Medtronic pump that is not supported by Tidepool

If you happen to be using a pump from Medtronic that does not support uploading via Tidepool you can use Medtronic’s own portal CareLink. After you’ve set up CareLink we will invite you to share data with Steady, just message us in the app when you’ve created your account.

 

I’m on Loop, OpenAPS or other DIY Loop systems

We love helping people on DIY systems. The best way to share data with us is through Nightscout, and you can find a step by step guide here.

I’m still having trouble!

If you are not sure what all of this means, no worries, we’re happy to help. Just make sure you have your pump information available and then message us in the app.

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Henrik Berggren

January 16, 2021

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Nilou

January 16, 2021

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Henrik Berggren

January 16, 2021

While you are in your tracking period, the general rule is that the more data you share, the more valuable insights and learnings the team can share with you at the tracking review visit. This means, anything that you think could have impact on your blood sugar you should share with us. Here are some examples of things that could be valuable.

 

Food & drink

Starting with the most obvious one, food & drink. The more pictures you share of food you eat the better. Even if you snack a bit here and there throughout the day, try to snap a photo as everything we see helps us understand you and your lifestyle better.

Exercise

If you do longer and/or more intense exercise make sure to log that in the app. We automatically track how much you move around (iPhone only) so no need to share regular walks etc. But as soon as you are at the gym, on a bike or play sports log an exercise event.

 

Medication

Logging insulin, metformin and other diabetes related medications is key to understanding your blood sugar dynamics. But, it can be helpful to share things that are not typically seen as impactful for diabetes as well as some medication can affect your blood sugar.

 

Travel

If you travel frequently it’s always helpful for us to know when and to where. Things like climate and adjusting to time zones can affect your blood sugar and we can help you stay safe when your body is adjusting.

Work events

Sometimes events at work can be helpful to know about so that we can understand your lifestyle. One thing that usually comes up is that big meetings or presentations can cause stress and affect blood sugar quite dramatically. So, if you want to learn how to better manage those type of situations you can log a note and tell us about it.

 

Sleep hours

An irregular sleep schedule can also affect blood sugar and make it harder to control. If this is something you’re interested in learning more about you can log when you go to bed and how much sleep you get.

 

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Henrik Berggren

January 16, 2021

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Henrik Berggren

January 16, 2021

There is no one right answer to this question. It really comes down to you and how much work you want to do managing your diabetes. On average, our members interact with us at least once a week and that can be everything from a simple refill request to a complex problem they need help with.

We want you to set your own pace so that you neither feel overwhelmed or forgotten. We have a series of pre-defined check-ins like the Time In Range notification we send out every two weeks and the monthly reports. Those touch points are generally good times to ask for help.

Remember that no question is too small or too large. We built Steady to support you through everything around your diabetes so don’t be afraid to ask!

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Nilou

January 16, 2021

The tracking period is 7 days long. During those 7 days, our endocrinologist will be looking over your CGM data with the events you log and chatting with you about them.

  • Track food, drink, exercise, and insulin (ignore insulin option if this doesn’t apply to you).
  • Add notes for the things you are curious or have questions about.
  • Schedule a tracking review visit for 2 weeks after the first day of your tracking period.

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