Henrik Berggren

January 16, 2021

Sharing data from your Dexcom CGM to Steady is easy,  just connect your Dexcom account under settings in the Steady app. Here is a step by step guide:

  1. Open the Steady Health mobile app
  2. Go to your profile, scroll down and tap on settings
  3. If the slider that says “Link to Dexcom” is not green it means that you haven’t connected yet
  4. Tap on the slider and you’ll be taken to a Dexcom login page
  5. Log in with your Dexcom username and password
  6. Return to Steady and you should see the slider turn green

 

I have connected my account but it still does not work

The most common issue is that you did not connect the right account. Start by opening your Dexcom app on your phone go to Settings > Account and make sure you use the same username to connect to Dexcom in the Steady app.

 

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Henrik Berggren

January 16, 2021

Steady can automatically log injection events from your InPen. We do this by connecting both the Steady app and the InPen app to Apple Health, here’s a step by step guide

Connect the InPen to Apple Health

  1. Open the InPen App
  2. Tap Settings
  3. Tap Connections
  4. Tap Apple Health
  5. Tap Connect to Health
  6. Tap Turn All Categories On
  7. Tap Allow in the upper right corner

Connect the Steady app to Apple Health

  1. Open the Steady app
  2. Go to your profile, scroll down and tap on settings
  3. Tap Link to Apple Health
  4. Tap Turn All Categories On
  5. Tap Allow in the upper right corner

 

 

I have done the steps above but it still doesn’t seem to work

Here is what you can do to verify that data from the InPen shows up in Apple Health

  1. Open the Health App on your phone
  2. Tap on Browse and search for Insulin Delivery
  3. Tap on Insulin Delivery
  4. Scroll down and tap on Show All Data
  5. If you see entries with the InPen app it works

Here is what you can do to verify that Steady has access to Health

  1. Open the Health App on your phone
  2. Tap on Browse and search for Insulin Delivery
  3. Tap on Insulin Delivery
  4. Scroll down and tap on Data Sources & Access
  5. Make sure that Steady is visible under “Apps Allowed to Read Data”
  6. Also make sure that the slider for Steady is green

If you verify these two things the connection is working.

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Henrik Berggren

January 16, 2021

Through Apple Health you can automatically share data like insulin delivery, steps and workouts. If you have an iPhone we recommend you to connect Apple Health as it helps you get even more value out of Steady

  1. Open the Steady app
  2. Go to your profile, scroll down and tap on settings
  3. Tap Link to Apple Health
  4. Tap Turn All Categories On
  5. Tap Allow in the upper right corner

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Henrik Berggren

January 16, 2021

If you’re looking for help on uploading data from your Libre Receiver, go here

If you are using the Freestyle Libre system you need to connect with the Steady Health clinic in their app to share your data. Here is a step by step guide:

  1. Download the Freestyle LibreLink app on your phone from the Apple or Google app store
  2. Open the LibreLink app on your phone
  3. Click on Menu (directly above Reminders)
  4. Click on Connected Apps
  5. Click on Connect next to LibreView
  6. Click on Connect a Practice
  7. Enter our Practice ID “SteadyHealth” in the field provided and click the Add button.

Steady Health Practice ID: SteadyHealth

Please message your Care Team in the app when you’ve finished these steps.

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Henrik Berggren

January 16, 2021

If you’re using the Freestyle Libre and have a separate receiver to scan your sensor you’ll need to manually upload data to LibreView for us to get access to it. Here is more information about installation of the software and how to upload the data.

After uploading, make sure you have set up data sharing with Steady Health. A guide on how to set it up is here.

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Henrik Berggren

January 16, 2021

If you are using Nightscout to have access to your blood sugar data online you can easily connect it to Steady. This is especially helpful if you are on Loop, OpenAPS or other DIY loop systems. Here is a step by step guide:

  1. Go to your Nightscout app in a browser
  2. Copy the URL from the bar at the top
  3. Send it in a message to us saying that it’s your Nightscout URL

 

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Nilou

January 16, 2021

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Henrik Berggren

January 16, 2021

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Henrik Berggren

January 16, 2021

For most pumps we use Tidepool to get access to your data. To set up an account you can follow this step by step guide.

 

I’m on a Medtronic pump that is not supported by Tidepool

If you happen to be using a pump from Medtronic that does not support uploading via Tidepool you can use Medtronic’s own portal CareLink. After you’ve set up CareLink we will invite you to share data with Steady, just message us in the app when you’ve created your account.

 

I’m on Loop, OpenAPS or other DIY Loop systems

We love helping people on DIY systems. The best way to share data with us is through Nightscout, and you can find a step by step guide here.

I’m still having trouble!

If you are not sure what all of this means, no worries, we’re happy to help. Just make sure you have your pump information available and then message us in the app.

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Henrik Berggren

January 16, 2021

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Nilou

January 16, 2021

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